Feedback ASAP Auckland was founded by Phil Prosser, who has extensive experience in the global category and mystery shopping business. With over 20 years of experience and 250 programs, the team offers advanced NPS and customer satisfaction solutions. They aim to help implement NPS strategies and increase customer satisfaction across all channels, including retail, call center, online, and service center. The company focuses on driving improvement rather than just tracking scores, with a total of 200 million moments of truth across various customer touchpoints.
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